Privacy notice
How booking information is handled.
This website collects the information needed to manage beauty appointments, customer accounts, treatment suitability, loyalty rewards, referrals and optional marketing messages.
Information collected
- Name, contact details and preferred contact method.
- Appointment, treatment, therapist and booking history.
- Information you choose to provide about allergies, sensitivity, health considerations or treatment goals.
- Date of birth when supplied for optional birthday offers.
- Account sign-in, loyalty, referral, discount and voucher records.
- Optional before, after or progress images only when the client has granted recorded consent. These files are stored in protected storage and served through account permission checks.
How information is used
Information is used to process bookings, check availability, contact clients, provide appointment reminders, manage treatment suitability, administer customer rewards and improve business reporting.
Personalised recommendations and Smart Concierge
When enabled, the platform uses appointment history, preferred treatments, therapists, weekdays, times, rewards and booking activity to prepare personalised appointment suggestions, rebooking reminders and account actions. The Smart Concierge uses live platform information and your account history to answer booking questions. It does not make payments, cancel appointments or confirm protected changes without your approval.
You can pause smart recommendations, abandoned-booking reminders and the Smart Concierge from Smart Preferences. Household members and group requests remain separate from the account owner’s personal treatment history.
Marketing consent
Marketing messages are optional. Consent is recorded separately and can be withdrawn by contacting the studio.
Security and retention
Clients use short-lived cell phone verification codes instead of passwords. Team passwords are stored using secure password hashing, and administrative access is restricted by roles. Booking records may be retained for legitimate business, safety and reporting requirements.
Your choices
Contact House Of Phumi on 063 134 0065 to request corrections, unsubscribe from marketing or ask about stored information.